Incident Management: A Proactive Approach to Minimize DisruptionBeginner
Incident Management: A Proactive Approach to Minimize Disruption Experiencing an incident can be chaotic, with alarms sounding off and urgent communications flooding in, often at the least opportune moments. The key to effective incident management is not just to respond with urgency but to anticipate and mitigate issues before they escalate. The TL;DRTo effectively manage incidents, you must first establish visibility across and baselines of your network. Know what’s normal and what’s not. Ensure robust logs are being collected in a centralized manner, and contain all relevant details to facilitate troubleshooting. Develop your response team. Know their strengths and weaknesses, and ensure everyone on the team has skin in the game. publish playbooks, runbooks, and other procedural documents so everyone knows what is expected of them during an incident. Foster relationships with your peers and other teams long before an incident eve