Resetting your password for a SAML-enabled Forward Networks account requires using your corporate identity provider (IdP) rather than the Forward Networks platform itself. Because SAML delegates authentication security to your organization's central system (such as Okta, Azure AD, or Ping Identity), local application passwords do not exist for SSO users.
How SAML Logins Work
- Single Sign-On (SSO): Your organization uses one master login for all enterprise apps.
- No Local Password: Forward Networks does not store or manage your password.
- IdP Control: Your internal identity provider handles all credential verification.
Why You Cannot Reset Within Forward Networks
- The Forward Networks login page cannot modify your corporate credentials.
- Clicking standard "Forgot Password" links will redirect you or show an error.
- Strict security protocols block external apps from accessing your master password.
Steps to Reset Your Access
- Navigate to your organization's internal identity portal or employee dashboard.
- Click the password reset link provided by your internal IT team.
- Complete the verification steps using your corporate phone or backup email.
- Return to Forward Networks and log in using your updated SSO credentials.
What to Do If You Get Stuck
- Contact your internal IT help desk or Forward Networks system administrator.
- Request a manual reset or unlock of your corporate identity profile.
- Ensure your enterprise email address matches your Forward Networks account profile.
