Does anyone know if there is a log or export for the push to service now? We are having an issue with service now processing the model_id (ref). It looks like forward is mapping “model” to both snow’s model_number and model_id. However, it looks like it isn’t being processed on the cmdb side. I just want to see if there is a way to show evidence of the payload forward is sending.
Thank you
Hi Andy
The engineering team is currently working on an enhancement to the ServiceNow integration that will include a preview of the payload being sent, along with improved error messages to make troubleshooting cases like this much easier.
This enhancement is expected to be delivered in one of the next couple of releases.
Thank you Fabrizio,
From a Servicenow perspective, the below is the payload it sees, there are 5 attributes that are being mapped on Forward. Servicenow model_id (ref) and model_number (str) are being mapped to Forwards model. We see model_number as the CI field gets updated but we do not see model_id. Hence why I am asking for a preview of the payload. I suspect this is an issue on the Servicenow IRE side but wanted to see if anyone has runn into this issue and if so what is the fix.
{
"name": "FW-01_admin",
"serial_number": "JMX18234L1J4",
"ip_address": "a.b.c.d",
"sys_class_name": "cmdb_ci_ip_firewall",
"manufacturer": "a3d07b9c0b9ed914723706c842f8df25"
}
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