Forward Enterprise can integrate with ServiceNow in the following ways:
Incident Management - Opening or updating a ServiceNow ticket based on an intent verification failure or change:
Forward Docs - Create ServiceNow Incidents
CMDB Integration - Pushing updates to the CMBD database with data from Forward Enterprise:
Forward Docs - CMDB Integration
As a Data Connector with NQE - Extracting data from ServiceNow using an NQE query for use in the NQE Library, Inventory+, or a Decorator by configuring ServiceNow as a Data Connector:
Forward Docs - Data Connectors
From ServiceNow - By using Flow Designer or Business Rules to access the Forward API. Consult ServiceNow documentation and access one of Forward Enterprise’s API endpoints listed here:
----
The first two integration types above are enabled under Settings > Integrations:
The following article shows how to use the Forward API to automate workspace network creation, collection, and diff comparison for Change Control validation. This could be orchestrated using ServiceNow.
