How to Integrate ServiceNow (SNOW) with Forward Enterprise

Forward Enterprise can integrate with ServiceNow in the following ways:

Incident Management - Opening or updating a ServiceNow ticket based on an intent verification failure or change:

Forward Docs - Create ServiceNow Incidents

CMDB Integration - Pushing updates to the CMBD database with data from Forward Enterprise:

As a Data Connector with NQE - Extracting data from ServiceNow using an NQE query for use in the NQE Library, Inventory+, or a Decorator by configuring ServiceNow as a Data Connector:

Forward Docs - Data Connectors

From ServiceNow - By using Flow Designer or Business Rules to access the Forward API. Consult ServiceNow documentation and access one of Forward Enterprise’s API endpoints listed here:

Forward Docs - API

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The first two integration types above are enabled under Settings > Integrations:

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Hey,

Im attempting to integrate with ServiceNow but unable to access documentation. Presents login.

@leafsmell

If your Forward Enterprise deployment is SaaS (fwd.app), you will need to log in with your Forward Credentials (or SSO, depending on how your org configured login).

If your Forward Enterprise deployment is on-premises, then replace the “fwd.app” portion of the link with the domain of your Forward Enterprise URL and log in.

Hey,

Thanks for replying..im an integrating partner and so i dont have access to the customers enterprise platform and given the nature of the business/industry im not likely to either. Is there any other way I can access the documentation?

This is for ServiceNow integration to pull data in.

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