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How to check snapshots logs?

  • September 12, 2023
  • 1 reply
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catbanks
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Snapshots stopped working several days ago. Is there a way to check logs to determine the root cause?

Best answer by deronjohnson

Hello @catbanks,

 

Snapshot log data can be viewed within the collection details from the collecting snapshot data window. This should provide a breakdown of snapshot status by device along with the ability to view logs by device. 


Collection Progress:

For additional support, I recommend engaging the Forward Networks support team. 

 

Good Luck, 

Deron J. 

1 reply

deronjohnson
Employee
  • Employee
  • Answer
  • September 14, 2023

Hello @catbanks,

 

Snapshot log data can be viewed within the collection details from the collecting snapshot data window. This should provide a breakdown of snapshot status by device along with the ability to view logs by device. 


Collection Progress:

For additional support, I recommend engaging the Forward Networks support team. 

 

Good Luck, 

Deron J.